Handling Undeliverable Emails

There are three reasons why emails sent through Member Wizard are undelivered to their recipient. Each of these is tracked in the application and can be viewed at Members, Undeliverable Emails or Communications, Undeliverable Emails.

Across the top of the form are 3 tabs.

1. Bounced Email Addresses: This screen contains a list (if any) of email addresses in your system which are invalid, usually because they have been recorded incorrectly. To correct the email address simply highlight it select Edit Member and correct the email address. The invalid address will eventually disappear from the queue. Alternatively if you don't know the correct email address you can select the member and click Make Member Inactive to remove them from your Active database. Later when you have the correct details you can reactivate them again from the Member List on the main page by changing the Status - Active at the top of the list to Status - Inactive, locating the member's name and checking the Active box at the bottom of the Organisation tab page.

2. Member clicked Unsubscribe Button: Sometimes a member will click the link at the bottom of an email they have received through Member Wizard which says Unsubscribe. If they have done this in error and contact you asking to be Resubscribed you can highlight them in this list then click the Resubscribe option in the form navigation. The member will then once again receive your emails however you will have to resend any which they missed.

3. Member reported your Email as Spam This option is more critical because if you have too many members who report your emails as spam (this can be as easy as them dragging your email into their Spam folder), then your email dispatch will be blocked by our email service supplier. For this reason please do not re-subscribe any members who have submitted an Unsubscribe request unless you have direct instructions from them to do so. If you believe you may have been blocked please contact us immediately through the Support button at the top of the screen or in Help, Support/Feedback in the main menu. Our email service partner Amazon blocks emails if more then a certain percentage are reported as Spam by members who receive a particular email. You can not unblock Spam blocked members yourself. You must advise us of their names and we will remove them from the spam list on our end. It may take a few further days for the member's email provider to remove Member Wizard from their block list.