Processing Non-Stripe refunds

If a member has been invoiced and for whatever reason you wish to cancel the invoice and the member has not paid the invoice via Stripe then below are the various options depending on the payment status of the invoice.

1. If the invoice has not been paid it can be simply deleted.

2. If the invoice HAS been paid then you can not delete it, you must reverse it. You need to ascertain how the member wishes to receive a refund. If they want the money returned to them (note if they have paid by Stripe you need to simply highlight the receipt in the Receipts list and click the Refund link in the page menu and Stripe will return the funds to the member's card and process a Member Wizard refund notice.)

IF the member decides they wish to have the funds returned to them you should:

Create a receipt for the amount they paid with a - sign (negative) in front of the amount eg -$30.00 and using the same Account Category into which the original funds were credited. You should then transfer the money by direct deposit back to the member's account. If you gave them the money in Cash and you've selected Cash when creating the Receipt you will also need to do a Deposit dated the day you handed them the cash. Either by EFT or Cash, the receipt will be able to be included when you do your bank reconciliation. 

IF the member decideds they wish to have the funds left in credit against their account you should:

Create an invoice for the amount paid with a - sign (negative) in front of the amount eg -$30.00 and using the same Account Category into which the original funds were credited. This invoice will show as a credit against the member's record until the next invoice at which time it will be deducted.