Processing Stripe Refunds

Processing a Full Stripe Refund

To refund the full amount of a Stripe Receipt, locate and hightlight the Receipt (you can obtain the Receipt number from the Member Statement) and click the Refund menu item. Enter the full amount of the receipt and click Refund. The system will then connect to Stripe and the amount will be refunded directly onto the members credit or debit card. Please note that admin and Stripe card fees are not refunded.

The system will then create a negative invoice and receipt for the amount which can be viewed from the Member Statement and will also appear in the Receipt List and Invoice List.

Processing a Partial Stripe Refund

If you only wish to refund part of a Stripe payment follow the instructions above but only enter the amount you wish to refund where shown.

If there are multiple line Items on the receipt select the line you wish to refund and either enter the full or a partial amount against that line. The remainder of the amount will not be refunded nor will any of the other items on the receipt